Phone case Take-Back scheme
Send your old phone case back for free. We handle end of life.
How it works
- Request a FREE label using the form.
- Pack one case in a thin envelope. Add your order number to a note.
- Print the label at home, or take the QR code to a drop-off point that prints labels.
What happens after we receive it?
- We sort returns in-house.
- We route them to a specialist partner for end-of-life handling.
- The route depends on material acceptance and contamination.
- We do not instruct customers to put phone cases in kerbside recycling or food waste.
Why do we run take-back
Most phone cases end up in general waste. UK kerbside recycling rarely works for mixed material cases. Take-back gives you one clear route. You post it, we handle the rest.
Terms and Conditions
This label is only compatible with the Royal Mail Letter format.
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Max length 24cm
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Max width 16.5cm
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Max thickness 5mm
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Max weight 100g
What you should send:
- One phone case per request. If you have bought more than one, please submit a separate request for each phone case.
- Case only. No retail box
Do not send
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Chargers, cables, screen protectors
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Batteries or electronics
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Liquids, food, sharp items
Packing guide
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Use a C5 paper envelope.
- Avoid padded mailers. They often push the thickness over 5mm.
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Add a note with your order number.
Request a FREE postage label to compost your phone case
Shop our sustainable phone cases
Browse our phone case range to pick the right fit for your phone model, get strong protection, and choose a biopolymer blend with natural fibre.
Sustainability
See how we choose materials, packaging, and end-of-life routes. You will also see the limits, so you know what to do in the UK and what not to do..